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Remote Hands

It may not always be convenient for your staff to visit the data centre to make minor changes or updates to equipment – many of which may require physical intervention by engineers. Volta’s Remote Hands service offers dedicated on-site expertise and support, saving you the trip to our central London facility.

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Remote hands

AN EXTENSION OF YOUR OWN TEAM

Volta’s Remote Hands service offers a team of highly skilled and experienced engineers who can give on-site assistance and remote management, providing an invaluable extension of your own team. The service (available at Volta’s London data centre) offers problem resolution, update installs and custom installations 24 hours a day, 7 days a week, 365 days a year.

Remote Hands saves time and money and, importantly, the need to travel to Volta’s London data centre to make physical changes to systems and equipment.

A WIDE RANGE OF SERVICES

 

Technical assistance and troubleshooting

Equipment installations and configurations

Ladder racking, pre-wiring of patch panels and equipment

Interface card removal, installation and configuration

Testing media for continuity and proper signalling

Providing visual verifications to assist in remote troubleshooting

Inventory services

Equipment labelling

Power-cycling a router, server and switch, and soft-booting a server

Adding, removing and verifying a demarcation

Moving equipment within your space and cabinets

Moving or securing cables

The Remote Hands service team is comprised of highly qualified, skilled engineers. Volta prides itself on the quality of this team and their ability to be available to react for customers at any time, solving a variety of problems that require someone to be on-site. From a simple procedure lasting five minutes to a full-scale implementation, Remote Hands saves both time and money.